Travel safe and in comfort.
*The terms and conditions below are part of the contract unless they are negotiated and agreed upon separately in writing
Operator:
Regulation 9(14) of the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000 (the 2000 Regulations) provides that:
“The operator shall enter into a contractual obligation as principal with the person making the private hire booking to provide the journey which is the subject of the booking and any such contractual obligation must be consistent with the 1998 Act and these Regulations.”
a) as a London PHV operator I am responsible for both accepting the booking as well as the provision of the journey (“transportation services”);
b) The contract is created betweenme, the operator, and you, the lead passenger for the booking as well as the provision of the transportation services.
c) the fares for the journey are being collected by the operator or collected by the driver on behalf of the operator, including arrangements where the driver acts as the agent for the operator in collecting fares;
d) only the operator can cancel a booking with a passenger, (although the driver may reject an offer from the operator to carry out a particular journey); and
e) the liability in relation to the transportation services belongs to the operator.
Prices:
*The prices are per car/group, not per person.
*The prices are for journeys starting and ending in London. For any other situation please ask for a personalised quote.
*The paid time starts from the agreed first pick-up time and ends at the last drop-off time including the waiting time. The hour is not divisible
*The prices are fixed and they include unlimited miles and stops.
*The car will be in your exclusive use for the time agreed so you can leave your luggage in the car if needed.
Cancellation Policy:
Due to the legal requirement that my service has to be pre-booked, I have to operate a 7 days cancellation policy. Any cancellation made less than 7 prior to the pickup time will incur a charge equivalent to 100% of the agreed day rate.
*If you prefer to use your own car I can provide the hire driver only service (you will need to temporarily name me on your Insurance)
Contract with Passengers
Introduction:
Following the Divisional Court’s judgment1 given on 6 December 2021, in order to operate lawfully, under the Private Hire Vehicles (London) Act 1998 (the 1998 Act) a licensed operator who accepts a booking from a passenger is required to enter as principal into a contractual obligation with the passenger to provide the journey which is the subject of the
booking. It is contrary to London private hire vehicle (PHV) operators’ statutory role, and against the interests of public safety, for London PHV operators to transfer responsibility for the provision of private hire services onto others, such as drivers. In order to comply with the 1998 Act, London PHV operators must therefore contract directly with passengers and must do so on their own behalf as opposed to on behalf of someone else (e.g. a driver).
Contracting with passengers as “principal” means that operators must be legally responsible for the provision of the journey (or transportation services). We have prescribed a licence condition to ensure all London PHV operators are aware of their obligation to enter into a contract with the passenger as principal, where a passenger makes a booking, and their responsibilities under that contractual relationship.
Regulation 9(14) of the Private Hire Vehicles (London) (Operators' Licences) Regulations 2000 (the 2000 Regulations) provides that:
“The operator shall enter into a contractual obligation as principal with the person making
the private hire booking to provide the journey which is the subject of the booking and any
such contractual obligation must be consistent with the 1998 Act and these Regulations.”
• a London PHV operator must – itself – accept bookings from its passengers, rather than anyone else (e.g. a driver) doing so;
• a London PHV operator must – itself – take responsibility for the journey from point A to point B, rather than anyone else (e.g. a driver) doing so;
• the booking must be carried out in a London licensed PHV (or taxi) driven by a London licensed driver; and
• the booking must be carried out for a fare which was either agreed or for which an accurate estimate was provided in advance.
The obligation applies to operators in the same way regardless of how they operate (e.g. if they take bookings via an app or over the telephone) and whether or not they use written contracts with passengers and/or drivers.
A contract will exist even if it is not recorded in writing and the same requirements apply to operators who orally agree arrangements with passengers as they do to those who have written terms.
An operator can still sub-contract a booking to another licensed operator but the contract with the operator who initially accepted the booking must remain in force in the usual way.
